IT Support Trends in 2021 and Beyond
A year of challenges, changes, and adaptations has just entered its final stretch, and without a doubt, we hope that the year 2021 will bring better times, both socially, personally, and at work. Here are some predictions on key trends to be featured at the IT Support Desk in 2021. The Support Desk quickly provided a vital part of business continuity and resilience during the 2020 pandemic.
Optimization and Automation:
What happened during the pandemic? From one moment to the next, all clients had to find technological solutions to adapt to their new reality; they required immediate support and accompaniment to solve problems or cope with their infrastructures. And who was there? The Support Desk team. There began to be a new and constant dependence on technology by companies that, in a certain way, only The Support Desk, with their support, could cope with the situation.
After everything that happened this year 2020 due to the pandemic; restructuring of operations, budget limitation, an extension of working hours to offer a good service, remote work, among others, now there is not only the need to change the traditional ways of working related to IT service and support, it also appears the need to target IT operations and results – Excellent, faster, and cheaper – making the required optimization and automation more than just efficiency and cost savings.
Organization of IT assets
Resuming the disorder caused by computer assets by wanting all users to work as soon as possible from their homes without measuring the consequences of losing control of inventories will be a crucial trend for next 2021.
Currently, the management tools are improving their inventory module, allowing them to control both hardware and software through services hosted in the cloud without requiring that the equipment is within corporate networks.
Greater attention to Security and Cybersecurity for companies
It cannot be overlooked that collaborators are now more exposed to cybersecurity attacks with teleworking or remote work.
Taking early actions in the first quarter of 2021 can be a differentiating factor for companies with the help of Support Tables compared to companies that do not take this action because it will be more difficult for them to sustain their operations and proper operation of their IT services.…
Why You Need to Outsource Your IT Support
The IT support service, or having a professional support team in everything related to technological infrastructure, is usually seen as an exclusive issue for large companies. However, this is not the case. We tell you why your organization requires it.
If you want your company to be competitive, you must know the reasons why any organization, regardless of its size, must have permanent support and technical assistance.
Hence, technical support is essential in a company.
Increase the overall security of your company
Data is a vital aspect of any company, so managing and storing it safely must be essential.
The optimization and support of databases, the detection of anomalies, the stability of the monitoring platform, and the availability for the management of requirements increase the security of the organization’s critical processes through IT support.
Provides access to state-of-the-art technologies tested by IT professionals
Instead of your collaborators spending valuable time researching and searching for new technologies, you can dedicate yourself to working with technological tools and platforms previously tested by a specialized team.
In other words, your company will be much better equipped technologically to grow with industry-leading tools for IT administration, in addition to having a face-to-face or remote team that will facilitate the transfer of knowledge thanks to the experience in the implementation, administration, use, and IT support of technological tools.
Increase efficiency, enhancing the growth of your organization
Any new company must incorporate technology as the basis of the business. Many others are in transformation processes that force them to put the tech component as the fundamental basis of their operations.
In this sense, every company whose critical operations, information, and security depend on technological platforms must have technical support that allows minimizing problems, confusion, errors, or bugs and guarantees the continuity and stability of networks and platforms, solving problems in less time for the business to always be up and running (and producing).
Receive personalized and specialized assistance and support
With an IT support team, you avoid having to train staff, update your team in the latest technologies or replace hardware and software with the costs that this implies.
A technical support team allows you to access a group of expert professionals in person or remotely, save unforeseen costs thanks to efficiency, configure and parameterize IT systems and networks with the expertise, knowledge, and skills that meet your needs business in the shortest possible time.
Choosing the right provider is key to increasing competitiveness, increasing efficiency, reducing risks and security threats, optimizing resources, and having trained support, either remotely or on-site, to resolve incidents or requirements at any level.
…
Denver IT Consulting Company With 30yrs Track Record
We are a Denver-based IT consulting company with a track record that spans over 30yrs. We help local small to mid-size companies with their IT support, IT consulting, and Managed IT services. Our philosophy is simple, best IT consulting at an affordable price. We pride ourselves on top-rated customer support. When you call us, we answer your phone.
Call us today to schedule a consultation where we will go over a custom IT plan that will work for you.