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Posted by Joe Horowitz on

How to Select an IT Support Company

You should alwas select a local IT Support company.  For example, if you are in Denver, CO select an IT Support Denver company.  Regardless of their size, all companies are investing more and more in software, both for business management and to increase service to their customers or increase their productivity. Against this background, the challenge is to keep applications under control, think about improvements, and reduce the costs associated with these tasks. The last point is vital since it is estimated that about 80% of the IT budget of companies is usually allocated to issues related to support. When evaluating options, it is essential to keep the following points in mind.

Monitoring policy: It is essential to know the details regarding how companies detect and send early alerts to possible attacks. Also, review the escalation workflow and the specific protocols they use to ensure that each notification quickly leads to action to mitigate risks. 

Quality Control and Testing

Testing: once the incident is resolved, the support service must consider testing the application to avoid later problems and anticipate new critical situations.

Security

Security: Before hiring, it is necessary to know the policies that the provider implements both in terms of security in its systems and the confidentiality of your information and secure backup processes.

Tools

Tools: not all providers have the flexibility to adapt to any agency that customers require to use. Some impose their own work tool, and others adjust to the corporate instrument of the person who hires them.

Generic Service

Generic vs. dedicated services: the lowest subscriptions generally include a generic service attended by the available professional. The reliable model features a group of specialists assigned to serve the customer. As services tend to evolve, the provider must be able to offer both options.

Management report: An adequate performance report ensures the government about the service and the possibility of modifying it to value the client and the supplier. Sharing service indicators and working on them together guarantees greater satisfaction.

Maintaining the operation is one of the most important things for a company, and that entails the need to generate a close and long-term relationship between customer and supplier. This implies dedication both in choosing and constantly evaluating the service. 

Posted by Joe Horowitz on

IT Support Trends in 2021 and Beyond

A year of challenges, changes, and adaptations has just entered its final stretch, and without a doubt, we hope that the year 2021 will bring better times, both socially, personally, and at work. Here are some predictions on key trends to be featured at the IT Support Desk in 2021. The Support Desk quickly provided a vital part of business continuity and resilience during the 2020 pandemic.

Optimization and Automation:

What happened during the pandemic? From one moment to the next, all clients had to find technological solutions to adapt to their new reality; they required immediate support and accompaniment to solve problems or cope with their infrastructures. And who was there? The Support Desk team. There began to be a new and constant dependence on technology by companies that, in a certain way, only The Support Desk, with their support, could cope with the situation.

After everything that happened this year 2020 due to the pandemic; restructuring of operations, budget limitation, an extension of working hours to offer a good service, remote work, among others, now there is not only the need to change the traditional ways of working related to IT service and support, it also appears the need to target IT operations and results – Excellent, faster, and cheaper – making the required optimization and automation more than just efficiency and cost savings.

Organization of IT assets

Resuming the disorder caused by computer assets by wanting all users to work as soon as possible from their homes without measuring the consequences of losing control of inventories will be a crucial trend for next 2021.

Currently, the management tools are improving their inventory module, allowing them to control both hardware and software through services hosted in the cloud without requiring that the equipment is within corporate networks.

Greater attention to Security and Cybersecurity for companies

It cannot be overlooked that collaborators are now more exposed to cybersecurity attacks with teleworking or remote work.

Taking early actions in the first quarter of 2021 can be a differentiating factor for companies with the help of Support Tables compared to companies that do not take this action because it will be more difficult for them to sustain their operations and proper operation of their IT services.…

Posted by Joe Horowitz on

Why You Need to Outsource Your IT Support

The IT support service, or having a professional support team in everything related to technological infrastructure, is usually seen as an exclusive issue for large companies. However, this is not the case. We tell you why your organization requires it.

If you want your company to be competitive, you must know the reasons why any organization, regardless of its size, must have permanent support and technical assistance.

Hence, technical support is essential in a company.

Increase the overall security of your company

Data is a vital aspect of any company, so managing and storing it safely must be essential.

The optimization and support of databases, the detection of anomalies, the stability of the monitoring platform, and the availability for the management of requirements increase the security of the organization’s critical processes through IT support.

Provides access to state-of-the-art technologies tested by IT professionals

Instead of your collaborators spending valuable time researching and searching for new technologies, you can dedicate yourself to working with technological tools and platforms previously tested by a specialized team.

In other words, your company will be much better equipped technologically to grow with industry-leading tools for IT administration, in addition to having a face-to-face or remote team that will facilitate the transfer of knowledge thanks to the experience in the implementation, administration, use, and IT support of technological tools.

Increase efficiency, enhancing the growth of your organization

Any new company must incorporate technology as the basis of the business. Many others are in transformation processes that force them to put the tech component as the fundamental basis of their operations.

In this sense, every company whose critical operations, information, and security depend on technological platforms must have technical support that allows minimizing problems, confusion, errors, or bugs and guarantees the continuity and stability of networks and platforms, solving problems in less time for the business to always be up and running (and producing).

Receive personalized and specialized assistance and support

With an IT support team, you avoid having to train staff, update your team in the latest technologies or replace hardware and software with the costs that this implies.

A technical support team allows you to access a group of expert professionals in person or remotely, save unforeseen costs thanks to efficiency, configure and parameterize IT systems and networks with the expertise, knowledge, and skills that meet your needs business in the shortest possible time.

Choosing the right provider is key to increasing competitiveness, increasing efficiency, reducing risks and security threats, optimizing resources, and having trained support, either remotely or on-site, to resolve incidents or requirements at any level.